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Secretary of Veterans Affairs Eric Shinseki disseminated an open letter to veterans Friday in which he promised to fulfill President Barack Obama’s “vision” for turning the VA into a “ 21st Century organization.”
Shinseki’s letter, while short on specifics, certainly seems to live up to one of the retired general’s early promises about connecting with veterans. One of the major complaints about the last administration is that VA officials were disconnected from the veterans they served and thereby out of touch with their needs. |
Shinseki, on the other hand, made it a point in his letter to tell veterans their “needs are not irrelevant.”
“Veterans are our clients, and delivering the highest quality care and services in a timely, consistent and fair manner is a VA responsibility,” Shinseki wrote. “I take that responsibility seriously and have charged all of the department’s employees for their best efforts and support every day to meet our obligations to you.”